Exams247

IBPS Clerk CRP CSA XVI Recruitment 2026: Online Form

Conducted By: IBPS
Post Date/Update : November 1, 2026 7:12 pm
Short Notice :- Institute of Banking Personnel Selection (IBPS) has released the notification for Common Recruitment Process (CRP CSA-XVI) for recruitment of Customer Service Associates (CSA) in participating Public Sector Banks for vacancies of 2027-28. The selection process will be conducted through Online Preliminary and Online Main Examination, followed by provisional allotment to participating banks. 
Important Dates & Application Fee
Important Dates
  • Online Apply: 01/08/2026
  • Last Date: 21/08/2026
  • Fee Payment Last Date: 21/08/2026
  • Pre-Exam Training (PET): September 2026
  • Preliminary Exam: October 2026
  • Preliminary Result: November 2026
  • Main Exam: December 2026
  • Provisional Allotment: March 2027
Application Fee
  • SC / ST / PwBD / ESM / DESM: ₹175/-
  • All Other Candidates: ₹850/-
  • Payment Mode: Online
Eligibility / Qualification Details
Candidates must have a Degree (Graduation) in any discipline from a University recognized by the Government of India or an equivalent qualification recognized by the Central Government. The candidate must possess a valid marksheet/degree certificate showing that the graduation result was declared on or before 21.08.2026. Candidates applying for a particular State/UT vacancy must be proficient in reading, writing, speaking and understanding the specified local language of that State/UT. Computer literacy is also mandatory; candidates should have a Certificate/Diploma/Degree in computer operations/language or should have studied Computer/Information Technology as a subject in High School/College/Institute. 
Age Limit Details
  • Age Limits As On: 01 August 2026
  • Minimum Age: 20 Years
  • Maximum Age: 28 Years
  • SC / ST: +5 Years OBC (NCL): +3 Years
  • PwBD: +10 Years
Vacancy Details Total: 11403 Posts
Post Name Total Post Qualification
Customer Service Associate (CSA) 11403 As per Notification
How to Apply
Candidates must apply online through the official IBPS website www.ibps.in within the prescribed registration period. The online application requires completion of personal, educational, category and State/UT details, uploading the prescribed photograph, signature, left thumb impression, handwritten declaration and applicable certificates, followed by online payment of the application fee/intimation charges. Payment can be made through Debit Card, Credit Card, Internet Banking, IMPS, Cash Cards, Mobile Wallets or UPI. After successful payment, an e-receipt and online application form are generated; candidates should take printouts and retain them safely with the Registration Number and Password.
Important Links + PDFs
Apply Online: 👉 Click Here
Download Notification: 👉 Download Here
Official Website: 👉 Click Here
Other Details

Recruitment is conducted on State/UT-wise basis and candidates can apply for vacancies in only one State/UT. The examination medium varies according to the selected State/UT; for Uttar Pradesh, the available languages are English, Hindi and Urdu, while Uttarakhand has English and Hindi. The vacancies mentioned in Annexure-I are indicative and anticipated, and provisional allotment will be made according to the actual vacancies reported by participating banks. The notification also states that the State/UT option for provisional allotment is irrevocable after submission.

Total Posts / Vacancy: 10,312 indicative vacancies are listed across the participating Public Sector Banks and State/UT-wise categories under Annexure-I for CRP CSA-XVI. These vacancies are indicative and may change depending on the actual vacancies reported by participating banks. For Uttar Pradesh, the notification lists 1,731 vacancies: SC 375, ST 17, OBC 508, EWS 159 and UR 672.


Participating Banks: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India.


Salary / Pay Scale: Customer Service Associate (CSA) basic pay scale is ₹24,050-1,340/3-28,070-1,650/3-33,020-2,000/4-41,020-2,340/7-57,400-4,400/1-61,800-2,680/1-64,480. The CSA will also be eligible for allowances and other perquisites as per the rules of the concerned participating bank.


Selection Process: Selection will be through Online Preliminary Examination and Online Main Examination. Candidates qualifying the Preliminary Examination and shortlisted by IBPS will appear in the Main Examination. Final merit listing will be based on marks obtained in the Online Main Examination only, followed by provisional allotment to participating banks based on merit-cum-preference and actual vacancies.


Preliminary Exam Pattern: English Language: 30 questions, 30 marks, 20 minutes; Numerical Ability: 35 questions, 35 marks, 20 minutes; Reasoning Ability: 35 questions, 35 marks, 20 minutes. Total: 100 questions, 100 marks and 60 minutes. Each test is separately timed.


Main Exam Pattern: General/Financial Awareness: 40 questions, 50 marks, 20 minutes; General English: 40 questions, 40 marks, 35 minutes; Reasoning Ability: 40 questions, 60 marks, 35 minutes; Quantitative Aptitude: 40 questions, 50 marks, 35 minutes. Total: 160 questions, 200 marks and 125 minutes.


Negative Marking: For every wrong answer in both Preliminary and Main Objective Tests, 1/4 or 0.25 of the marks assigned to that question will be deducted. No penalty will be imposed for questions left unanswered.


Local Language: Candidates applying for vacancies of a particular State/UT must be proficient in reading, writing, speaking and understanding the specified/opted local language of that State/UT. The candidate has to select one applicable language for the Local Language Proficiency Test (LLPT) during online application.

Important Note: Candidates should carefully read the complete official notification and ensure that they fulfil all eligibility conditions before applying. Vacancy numbers are indicative and may change according to the actual vacancies reported by participating banks. Exams247.in provides information for informational purposes only and is not responsible for any error, omission, change, delay, loss or issue arising during the application or recruitment process. Candidates should always verify the latest information from the official IBPS notification and website.